Refund Policy

🌙 Thank you for choosing Ego Echo. We hope the mirror helps you feel heard, understood, and more connected to your inner world.

Because Ego Echo is a digital subscription service that provides immediate access to AI-generated reflections, Soul Prints, and self-discovery tools, we generally do not offer refunds once a payment has been processed. However, we want you to feel safe and supported in your experience. This Refund Policy explains the limited circumstances under which a refund may be considered.

1. Eligibility for Refunds

We will review refund requests on a case-by-case basis in the following situations:

• Technical failure: You were charged but did not receive access to the premium features due to a technical error on our side.
• Duplicate charge: You were accidentally billed twice for the same subscription period.
• Unauthorized transaction: Your payment method was used without your permission (please also contact your bank or card issuer immediately).

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of mind after using the service.
• Failure to cancel before the next billing cycle (you can cancel anytime to avoid future charges).
• Minor dissatisfaction with the content of reflections (they are AI-generated and subjective).
• Requests made after 7 days from the payment date.
• Partial months or unused days within a billing cycle.
• Inability to access the service due to reasons outside our control (e.g., internet outage, device issues).

3. How to Request a Refund

To request a refund, email us at hello@egoecho.cloud within 7 days of the payment date with the following information:

• Your name or Telegram username (if applicable)
• The email address used for payment (if any)
• The date and amount of the transaction
• A brief explanation of why you are requesting a refund

We may request additional information or screenshots to verify the issue.

4. Refund Processing Time

Once we receive your request, we will review it within 5 business days and respond with our decision. If approved, the refund will be processed back to the original payment method via Dodo Payments, our Merchant of Record within 5-10 business days, depending on your bank or card issuer.

5. Subscription Cancellation

You can cancel your Ego Echo premium subscription at any time by contacting us or through your payment provider. Cancellation will stop future charges, but no refunds will be issued for the current billing period already paid.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised. Your continued use of the Service after changes constitutes acceptance.

7. Contact

If you have any questions about this Refund Policy, please contact us at: hello@egoecho.cloud.

We are here to help and will respond within 5 business days.

Ego Echo · A quiet mirror · hello@egoecho.cloud